At Japan:
Frequently Asked Questions (FAQ's)
Have questions about buying and importing Japanese used cars? We’ve listed some of the most common questions our customers ask about Prime Wheel Enterprises, payments, shipping, and vehicle selection. If you don’t find your answer here, feel free to contact our support team anytime.
HOW TO BUY YOUR VEHICLE FROM JAPAN IN 5 SIMPLE STEPS
FAQ
Step 1: Choose Your Vehicle
01
Browse our wide selection of high-quality Japanese vehicles.
Whether you’re looking for a Toyota Hiace, Land Cruiser, or SUV select the one that matches your needs and budget.
Step 2: Request a Quotation
02
Once you’ve chosen a vehicle, contact us for a pro-forma invoice or quotation.
Our sales team will respond quickly with full details price, shipment schedule, and payment method.
Step 3: Confirm and Complete Your Purchase
03
After reviewing your invoice, confirm your order and proceed with payment.
We’ll begin preparing your vehicle for inspection and shipment immediately.
Step 4: Shipping & Documentation
04
Your vehicle’s journey begins!
We handle export inspection, documentation, and share tracking updates until your car reaches your destination port safely.
Step 5: Receive Your Vehicle
05
Once your vehicle arrives, simply complete customs clearance at your local port and drive away with confidence another successful delivery by Prime Wheel Enterprises Japan.
Frequently Asked Questions
Prime Wheel Enterprises is a trusted Japanese vehicle export and trading company offering quality used cars and parts to customers worldwide.
Our main office is located at 3100-36 Odai, Shibayama-Machi, Sanbu-Bun, 289-1605, Japan.
You can reach our sales team via the contact page form or through the official numbers listed on our website or email and via different social platforms as well.
We export specially to the Caribbean and many international markets across the globe.
We operate 24/7 to serve our global clients with uninterrupted sales and support services.
We offer communication in English and Japanese. Additional support may be available through our international representatives.
No membership is required to browse our inventory. Any premium services are announced separately.
Yes, dealer and trade programs are available upon request. Contact our team for account setup.
Our listings include’s a huge varaity of our own company stocks as well as dealer stocks.
Verify through our official website, business address, invoices, inspection documents, and active social media presence.
Use our inventory search page to filter by make, model, year, price, and more.
Listings display key details like year, mileage, Stock ID, specs, photos, and location
The Stock ID uniquely identifies each vehicle — reference it for all inquiries or payments.
Image availability depends on the stock source; more photos can be requested anytime.
Our listings are updated regularly, but we advise confirming availability before payment from the sales team.
Yes, you can reserve a vehicle for a limited period. Reservation terms are shared in writing.
Many vehicles include auction or inspection grades; additional checks can be arranged.
Yes, we can organize mechanical or third-party inspections upon request (fees may apply).
Yes, our site includes a section for auto parts and accessories for various models.
Send us the Stock ID, destination port, and shipping preference (FOB/CIF) for a formal quote.
We accept bank wire (TT) or other verified payment options listed on the invoice.
Yes, a deposit is needed to secure your vehicle. Deposit details are mentioned on the invoice.
Prices are usually quoted in USD or another major currency — confirm before payment.
Yes, we have our own US Based Compnay Bank Account and our Accounts department office is located in the US.
Balance payment is made before shipment or as stated on your pro-forma invoice.
Credit card payments are uncommon but may be supported through specific channels in the future.
We may offer financing through our partners depending on your location and eligibility.
Yes, bulk and fleet buyers can request special pricing.
Yes, once a vehicle is confirmed, we issue a detailed pro-forma invoice.
Delayed payments may result in reservation cancellation or deposit forfeiture per terms.
Yes, we can bid at Japanese auctions on your behalf once you have placed your order for your desired vehicle.
We submit bids to auction houses online or physically or through our agent network and share results promptly.
It’s a condition report showing grading, mileage, and comments from the auction inspector.
These grades reflect vehicle condition — higher grade numbers mean better quality.
Yes, we can provide and translate the auction sheet upon request.
Generally yes, though condition and inspection details should always be reviewed carefully.
Set a maximum bid amount with us — we will not exceed it without your approval.
Expect domestic transport, auction, agent, and shipping fees, all itemized on your invoice.
Yes, we handle such requests, subject to your destination country’s import rules.
Yes, all auction vehicles include official chassis or VIN details for verification.
Grade 5 indicates just like brand new immaculate condition, while grade 4 means excellent condition.
A = Excellent, B = Good, C = Average with some visible wear.
Yes, our team can translate and explain all sheet remarks and codes.
Yes, collision or frame damage is clearly marked on official auction sheets.
It signals structural repair; such cars may face restrictions in some regions.
Yes, readings are verified from auction data and historical inspection records.
It confirms the vehicle’s identity and ensures no tampering or history issues.
Yes, we can arrange independent mechanical inspections before shipment.
Yes, all photos are genuine, but additional images can be requested if needed and available.
It summarizes any repairs or maintenance done before export.
FOB covers vehicle cost and export loading; freight and insurance are extra.
Prices shown are usually vehicle-only; we can provide full CIF quotes on request with best prices.
Include insurance, duties, taxes, and destination clearance fees.
Total cost = Vehicle + Export + Freight + Insurance + Duties + Local charges.
CIF includes cost, insurance, and freight up to your destination port.
Yes, we can estimate total costs, including duties and local delivery.
Once invoiced, prices are fixed unless currency or term adjustments occur.
No, local import duties and taxes are non-refundable under most regulations.
We provide verified invoices and export documents to support your broker’s case.
Yes, we welcome fair negotiations before invoice confirmation.
Transit time varies by route; we provide estimated schedules upon booking.
Once balance is received, we confirm your shipment and issue the Bill of Lading.
We offer Ro-Ro and container options depending on vehicle type and order size.
It’s an official shipping document confirming vehicle loading and transport.
BLs are issued after loading; we’ll notify you once available.
Track your cargo using the vessel name and BL number on the carrier’s portal.
Yes, our website lists updated sailing schedules and routes.
Buyers or their brokers manage this, or we can assist through partners.
Yes, door delivery can be arranged through our logistics partners.
Ro-Ro is a drive-on method ideal for vehicles, cost-effective and simple.
You’ll need the invoice, BL, export certificate, and insurance papers.
Yes, we send originals as per export procedures and customer requirements.
It confirms the vehicle’s deregistration and export approval from Japan.
Yes, brokers handle local clearance, duties, and customs documentation.
They’re based on local tariff laws, vehicle value, and engine capacity.
It’s a pre-clearance step in some countries to confirm import details.
Typically a few days, depending on port processing and documentation.
Certain destinations require permits based on age or emissions; check before buying.
No, original or authorized electronic BL is required for clearance.
Each country has its own limits; confirm your import eligibility in advance.
Check VIN, condition, and match with auction sheet and photos immediately.
Buyers typically cover port and handling fees unless otherwise stated.
Notify us and your insurer immediately; we assist with claim documentation.
Report any issues as soon as you collect the vehicle; timelines vary by port.
Yes, our parts division supplies accessories and replacement parts globally.
Returns follow our written refund and claim policy under specific conditions.
Used vehicles are generally sold “as-is,” unless stated otherwise on the invoice.
Contact us right away; we’ll issue replacements or assist in obtaining them.
We assist with paperwork and logistics, while local workshops handle mechanical support.
Request them before shipment; we’ll provide whatever is available from the source.
Always verify our domain, request documents, and communicate only through official contacts.
Avoid fake pages, unrealistic prices, or sellers refusing official documentation.
Yes, when sent to our verified bank account listed on the official invoice.
Yes, escrow can be arranged for added buyer protection on eligible deals.
Report it and confirm all details through our official contact channels.
Contact our support team directly; all concerns are handled promptly and professionally.
Yes, we provide the required export and shipping documents to support your claim.
Yes, we maintain transparent purchase terms and optional inspection guarantees.
Visit trusted automotive review sites or our verified social media pages.
Coordinate with your broker and our export team; we’ll assist with corrective documentation or re-export procedures.
Prime Wheel Enterprises
Prime Wheel Enterprises is a globally trusted name in the export of high-quality Japanese used vehicles and auto parts.
